There is only one boss, the customer…
The best way to look at any business is from the standpoint of the customer.
If the customer likes you, they’ll listen to you, but if they trust you… they’ll do business with you
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I am very happy with the service.
The on-line application was easy to understand and the e-mail updates keep me in the loop throughout the process. The cost was the best i could find for my timing of delivery of my passport. Debra, the account manager, did not make me feel as though i was bugging her or was asking a dumb question. I could only wish i could get my employees to be so upbeat and positive towards our customers.
I had to get back home for a family medical emergency and I needed to go ASAP. My Passport was expired and they got it to me in overnight mail just as they had promised.
Excellent service! Cynthia the account representative at Passport Expedite turned a challenging stressful situation into a refreshing experience.
I talked with a couple other expediting companies but just felt comfortable with Alex, my assigned account manager. He listened to my concerns and because my wife had a different last name and we had a blended family with two sets of children, it was a bit complicated. Alex took time to explain everything to us (more than once), and helped us through the process. Bottom line, we did not feel as though we were alone and it gave us a measure of comfort to know that we were going to get the passports we needed for the entire family, in time for our departure which could have meant a lot of extra work. In addition, it would have meant that we would have had to rearrange the flights and hotel accommodations, at a significant additional cost. I have and will continue to recommend Passport Expedite to my friends and family.
At the beginning I was stressed, but Sydney my assigned account representative told me that she understood how difficult the process may seem to navigate and assured me that she would keep me informed and updated throughout the process. In the end, she did and it all worked out just as they said that it would.